mourninglotus.com return policy
RETURN POLICY
By placing an order on mourninglotus.com, you agree to our return policy.
30-DAY MONEY-BACK GUARANTEE
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If more than 30 days have passed since the items were delivered, we, unfortunately, cannot accept returns or issue refunds. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, unwashed, with tags if applicable, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at contact@mourninglotus.com. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return questions at contact@mourninglotus.com
DAMAGES AND ISSUES
Inspect your order upon receipt and contact us immediately with photos if your item is defective, damaged, or you receive the incorrect item. Damaged items will be exchanged for good items of equal value only. Request a return at contact@mourninglotus.com
RETURNS OR EXCHANGES
Customer is responsible for all shipping charges associated with the return/exchange process.
All clothing must be unworn and unwashed to qualify for return/exchange.
Once we receive the item(s), we will issue a refund to you for the cost of the item minus a restock fee of $7.00/item. Refunds are issued to the original form of payment within 7 to 14 business days of receiving your return. If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mourninglotus.com
ADDITIONAL NON-RETURNABLE/REFUNDABLE ITEMS:
- Stickers
- Sale items
- Discounted items are final and cannot be returned or exchanged.
WRONG ADDRESS
We are not responsible for orders delivered to the wrong address. Verify your shipping address. In case an order is returned to us due to an incorrect address (as indicated by the carrier’s website), please note that a restocking fee of 15% and a shipping cost of $7 per item will apply.
LOST OR STOLEN PACKAGE
We are not responsible for lost or stolen packages. Report lost or stolen packages to the shipping carrier. If your order hasn’t arrived within 50 days of the original purchase date, contact our support team for a replacement or full refund on your purchase. (This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
CANCELLATION POLICY
You have the option to cancel your order. Orders can be canceled up to 3 hours after the order was placed. Please get in touch with our customer service team at contact@mourninglotus.com to initiate a cancellation. In your request, please provide your order number, your first and last name. Refunds will be processed within 7-14 business days of receiving your cancellation request.
ORDER CANCELLATION/ADJUSTMENT POLICY
Once an order is placed, we incur irreversible fees and cannot do so free of charge. All orders will incur a 15% cancellation/adjustment fee. We may not be able to cancel/edit orders. Orders refused or returned to us due to a wrong/incomplete address (as per carrier status) will incur a 15% fee plus the shipping charge. For example, if an item costs $35 and it’s returned to us due to a wrong address, the customer will receive $35 – (15% of $35) – $7.00 = $22.75. We reserve the rights to refuse return/refund claims, cancel and issue a refund for any order without prior notice if necessary.